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Call Center Industrial
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Microsoft Office 2000 Learning Tools
 
Included in this package:
  • Microsoft Access 2000 Tutorial, Microsoft Access 2002 Tutorial, Microsoft Excel 2000 Tutorial, Microsoft Excel 2002 Tutorial, Microsoft Internet Explorer 5.0 Tutorial, Microsoft Office 2000 Integration Tutorial, Microsoft Office XP Integration Tutorial, Microsoft Outlook 2000 Tutorial, Microsoft Outlook 2002 Tutorial, Microsoft PowerPoint 2000 Tutorial, Microsoft PowerPoint 2002 Tutorial, Microsoft PowerPoint 2002 Tutorial, Microsoft Windows 2000 Tutorial, Microsoft Windows XP Tutorial, Microsoft Word 2000 Tutorial, Microsoft Word 2002 - Advanced Documents Tutorial, Microsoft Word 2002 Tutorial, Peachtree Accounting 2003 Tutorial


    • Call Center Return to Top
    • Call Center 911 Operators
    • Call Center Advanced Spelling
    • Call Center Basic Spelling
    • Call Center Consumer Collections
    • Call Center Customer Service Survey
    • Call Center Data Entry
    • Call Center Environment
    • Call Center Geographical Locations
    • Call Center Inbound Sales Skills
    • Call Center Listening Skills
    • Call Center Outbound Sales Skills
    • Call Center Reference Manual
    • Call Center Retention
    • Call Center Spanish-English Bilingual
    • Call Center Telephone Etiquette
    • Call Center U.S. Cities Spelling
    • Call Center U.S. State Abbreviations
    • Email Etiquette
    • Technical Support Processes
    Clerical Return to Top
    • ACT! 2000 for Users
    • Advanced Spelling
    • Analytical Skills
    • Basic Numeric Conversion
    • Basic Office Skills
    • Basic Office Skills [No Math]
    • Basic Office Skills [No Verbal]
    • Bookkeeping
    • Business Etiquette
    • Business Writing
    • Commercial Insurance Knowledge
    • Comparison Skills
    • Computer Literacy
    • Corrective Proofreading - Independent Films
    • Corrective Proofreading - Reply Letter
    • Corrective Proofreading - Restaurant Review
    • Customer Service Mindset Survey
    • Data Entry 10 Key [Hardcopy]
    • Data Entry 10 Key [Onscreen]
    • Data Entry 10 Key Quick Test [Hardcopy]
    • Data Entry 10 Key Quick Test [Onscreen]
    • Data Entry 10 Key With Decimals [Hardcopy]
    • Data Entry 10 Key With Decimals [Onscreen]
    • Data Entry Alpha Numeric [Hardcopy]
    • Data Entry Alpha Numeric [Onscreen]
    • Data Entry Check Number Database [Hardcopy]
    • Data Entry Check Number Database [Onscreen]
    • Data Entry Inventory Database [Hardcopy]
    • Data Entry Inventory Database [Onscreen]
    • Desktop Publishing Theory Skills
    • English as a Second Language
    • Filing by Name
    • Following Written Instructions
    • French-English Bilingual
    • Human Resource Basics
    • Human Resources Benefits Knowledge
    • Internet Basics
    • Internet Research Skills
    • Interviewing and Hiring Concepts
    • Investment Management: US Equities and Equities Products
    • Italian-English Bilingual
    • Macintosh Basics
    • Mailroom Management Skills
    • Marketing Fundamentals
    • Math Word Problems
    • Numeric Filing
    • Numeric Proofreading
    • Office Filing Skills
    • Office Grammar & Spelling
    • Office Management Skills
    • Office Math Skills
    • PeopleSoft HRMS
    • Practice Typing - General [1 Minute Hardcopy]
    • Practice Typing - General [1 Minute Onscreen]
    • Practice Typing - Legal [1 Minute Hardcopy]
    • Practice Typing - Legal [1 Minute Onscreen]
    • Practice Typing - Medical [1 Minute Hardcopy]
    • Practice Typing - Medical [1 Minute Onscreen]
    • Project Management for IT Professionals
    • Project Management Fundamentals
    • Proofreader's Marks
    • Property Management
    • Punctuation
    • Reading Comprehension
    • Recruiting Fundamentals
    • Retention
    • Shorthand
    • Software Quality Assurance
    • Software Testing
    • Spanish-English Bilingual
    • Title Insurance Knowledge
    • Typing - General [1 Minute Hardcopy]
    • Typing - General [1 Minute Onscreen]
    • Typing - General [3 Minutes Hardcopy]
    • Typing - General [3 Minutes Onscreen]
    • Typing - General [5 Minutes Hardcopy]
    • Typing - General [5 Minutes Onscreen]
    • Typing - Legal [1 Minute Hardcopy]
    • Typing - Legal [1 Minute Onscreen]
    • Typing - Legal [3 Minutes Hardcopy]
    • Typing - Legal [3 Minutes Onscreen]
    • Typing - Legal [5 Minutes Hardcopy]
    • Typing - Legal [5 Minutes Onscreen]
    • Typing - Medical [1 Minute Hardcopy]
    • Typing - Medical [1 Minute Onscreen]
    • Typing - Medical [3 Minutes Hardcopy]
    • Typing - Medical [3 Minutes Onscreen]
    • Typing - Medical [5 Minutes Hardcopy]
    • Typing - Medical [5 Minutes Onscreen]
    • Writing Sample - Advertising/Marketing
    • Writing Sample - Collection Letter
    • Writing Sample - Customer Service
    • Writing Sample - Persuasive
    • Writing Sample - Sales Correspondence
    • Writing Sample - Thank You Letter
    Financial Return to Top
    • Accounts Payable
    • Accounts Receivable
    • Advanced Accounting
    • Auditing
    • Bank Teller Skills
    • Basic Bank Teller Skills
    • Bookkeeping - Professional
    • Budget Aide Skills
    • Budget Officer Skills
    • Business Income Tax
    • BusinessObjects - Client
    • BusinessObjects - Designer
    • Casualty Insurance - Automobile
    • Commercial Banking Knowledge
    • Commercial Collections
    • Corporate Tax Accounting
    • Cost Accounting
    • Credit Analyst
    • Credit Management
    • FileMaker Pro 6
    • Financial Analysis
    • Financial Management
    • Financial Math
    • Financial Spelling
    • General Accounting
    • General Ledger Knowledge
    • Great Plains
    • Individual Income Tax
    • JD Edwards
    • Loan Officer Skills
    • Loan Processing
    • Loan Underwriting Knowledge
    • Partnership Tax Accounting
    • Payroll
    • Payroll Clerk
    • Payroll Management
    • PeopleSoft Financials
    • Property Insurance
    • Purchasing Fundamentals
    • Reconciliation
    • SAP for Users
    Foreign Language Return to Top
    • Canadian Accounts Payable
    • Canadian Accounts Receivable
    • French Microsoft Access 2000
    • French Microsoft Excel 2000 - Normal User
    • French Microsoft Excel 2000 - Power User
    • French Microsoft Excel 2000 - Whole Test
    • French Microsoft Internet Explorer 5.0
    • French Microsoft Outlook 2000
    • French Microsoft PowerPoint 2000
    • French Microsoft Word 2000 - Normal User
    • French Microsoft Word 2000 - Power User
    • French Microsoft Word 2000 - Whole Test
    • Italian Microsoft Access 2000
    • Italian Microsoft Excel 2000 - Normal User
    • Italian Microsoft Excel 2000 - Power User
    • Italian Microsoft Excel 2000 - Whole Test
    • Italian Microsoft Internet Explorer 5.0
    • Italian Microsoft Outlook 2000
    • Italian Microsoft PowerPoint 2000
    • Italian Microsoft Word 2000 - Normal User
    • Italian Microsoft Word 2000 - Power User
    • Italian Microsoft Word 2000 - Whole Test
    • Spanish Basic Industrial Skills
    • Spanish Microsoft Access 2000
    • Spanish Microsoft Excel 2000 - Normal User
    • Spanish Microsoft Excel 2000 - Power User
    • Spanish Microsoft Excel 2000 - Whole Test
    • Spanish Microsoft Internet Explorer 5.0
    • Spanish Microsoft Outlook 2000
    • Spanish Microsoft PowerPoint 2000
    • Spanish Microsoft Word 2000 - Normal User
    • Spanish Microsoft Word 2000 - Power User
    • Spanish Microsoft Word 2000 - Whole Test
    • U.K. Microsoft Access 2000
    • U.K. Microsoft Excel 2000 - Normal User
    • U.K. Microsoft Excel 2000 - Power User
    • U.K. Microsoft Excel 2000 - Whole Test
    • U.K. Microsoft Internet Explorer 5
    • U.K. Microsoft Outlook 2000
    • U.K. Microsoft PowerPoint 2000
    • U.K. Microsoft Word 2000 - Normal User
    • U.K. Microsoft Word 2000 - Power User
    • U.K. Microsoft Word 2000 - Whole Test
    Healthcare Return to Top
    • Bloodborne Pathogens - Infection Control
    • General Pharmaceutical Knowledge
    • Healthcare Industry Terminology
    • HIPAA Administration
    • Medical Assistant
    • Medical Billing - Hospital (UB-92)
    • Medical Billing Knowledge
    • Medical Claims Processing
    • Medical Office Personnel Skills
    • Medical Receptionists
    • Medical Records Coding [CPT-5]
    • Medical Records Coding [ICD-9]
    • Medical Records Legal Issues
    • Medical Spelling
    • Medical Terminal Digit Filing
    • Medical Terminology - Abbreviations
    • Medical Terminology - Cardiovascular System
    • Medical Terminology - Dental
    • Medical Terminology - ER
    • Medical Terminology - Gastrointestinal
    • Medical Terminology - General
    • Medical Terminology - Integumentary System
    • Medical Terminology - Musculoskeletal
    • Medical Terminology - Nervous System
    • Medical Terminology - Oncology
    • Medical Terminology - Ophthalmology
    • Medical Terminology - Pediatrics
    • Medical Terminology - Pharmacology
    • Medical Terminology - Psychiatry
    • Medical Terminology - Reproduction
    • Medical Terminology - Respiratory
    • Occupational Therapy
    • Pharmaceutical Terminology
    • Radiologic Technologist
    • Registered Nurse (RN)
    Industrial Return to Top
    • Assembly and Matching
    • Basic Electronics
    • Basic Industrial Math
    • Basic Industrial Skills
    • Basic Injection Molding Skills
    • Basic Warehouse Knowledge
    • Blueprint Reading
    • Class [A] Automotive Mechanics
    • Class [B] Automotive Mechanics
    • Class [C] Automotive Mechanics
    • Color Identification
    • Electrical Engineering: Electronics and Communications
    • Electrical Engineering: Power and Control
    • Electricians
    • Electronic Schematics
    • English Ruler Reading
    • Entry Level Industrial Skills
    • Finish Carpentry
    • Flooring Skills
    • Food Production
    • Forklift Operation
    • General Maintenance
    • Hazardous Material Handling
    • Home Inspection Skills
    • HVAC
    • Manufacturing Basics
    • Math & Reasoning Skills
    • Mechanical Engineering: Machine and Tool Design
    • Mechanical Engineering: Thermodynamics Fundamentals
    • Metalworking Skills
    • Metric Ruler Reading
    • Plastic Fabrication Skills
    • Plumbing Quality
    • Product Packaging Skills
    • Quality Assurance Inspection
    • Resistor Color Code
    • Rough Carpentry
    • Safety in the Workplace
    • Shipping and Receiving Clerk Skills
    • Shop Math
    • Soldering
    • Tools and Fasteners
    • Unit Conversion
    • Welding
    • Wholesale Distribution Knowledge
    • Woodworking
    Legal Return to Top
    • Basic Litigation Knowledge
    • Concordance
    • Court Reporting
    • EEOC Compliance
    • Legal Abbreviations
    • Legal Assistant
    • Legal Filing Skills
    • Legal Spelling
    • Legal Staff Skills
    • Legal Vocabulary
    • OSHA
    • Paralegal Skills
    • Sexual Harassment
    Software Return to Top
    • Adobe Pagemaker 6.5
    • Adobe Photoshop 5.5
    • Basic Computer Terminology
    • Corel Presentations 9.0
    • Corel Quattro Pro 9.0
    • Corel WordPerfect 9.0 - Normal User
    • Corel WordPerfect 9.0 - Power User
    • Corel WordPerfect 9.0 - Whole Test
    • Lotus 1-2-3 Millennium
    • Lotus Freelance Graphics Millennium
    • Lotus Notes 4.6
    • Lotus Notes 5.0 for Users
    • Lotus Notes R5
    • Lotus Word Pro Millennium
    • Microsoft Access 2000
    • Microsoft Access 2002
    • Microsoft Access 2003
    • Microsoft Access 97
    • Microsoft Excel 2000 - Normal User
    • Microsoft Excel 2000 - Power User
    • Microsoft Excel 2000 - Whole Test
    • Microsoft Excel 2002 - Normal User
    • Microsoft Excel 2002 - Power User
    • Microsoft Excel 2002 - Whole Test
    • Microsoft Excel 2003 - Normal User
    • Microsoft Excel 2003 - Power User
    • Microsoft Excel 2003 - Whole Test
    • Microsoft Excel 97 - Normal User
    • Microsoft Excel 97 - Power User
    • Microsoft Excel 97 - Whole Test
    • Microsoft Internet Explorer 5.0
    • Microsoft Office 2000 Advanced Knowledge
    • Microsoft Office 2000 Integration
    • Microsoft Office 2003 Integration
    • Microsoft Office 97 Integration
    • Microsoft Office Advanced Knowledge
    • Microsoft Office XP Integration
    • Microsoft Outlook 2000
    • Microsoft Outlook 2002
    • Microsoft Outlook 2003
    • Microsoft Outlook 98
    • Microsoft PowerPoint 2000
    • Microsoft PowerPoint 2002 - Normal User
    • Microsoft PowerPoint 2002 - Power User
    • Microsoft PowerPoint 2002 - Whole Test
    • Microsoft PowerPoint 97
    • Microsoft Project 2000
    • Microsoft Project 2002
    • Microsoft Publisher 2002
    • Microsoft Visio 2002
    • Microsoft Windows 2000
    • Microsoft Windows 95
    • Microsoft Windows 98
    • Microsoft Windows NT 4.0
    • Microsoft Windows XP
    • Microsoft Word 2000 - Normal User
    • Microsoft Word 2000 - Power User
    • Microsoft Word 2000 - Whole Test
    • Microsoft Word 2002 - Advanced Documents
    • Microsoft Word 2002 - Normal User
    • Microsoft Word 2002 - Power User
    • Microsoft Word 2002 - Whole Test
    • Microsoft Word 2003 - Normal User
    • Microsoft Word 2003 - Power User
    • Microsoft Word 2003 - Whole Test
    • Microsoft Word 97 - Normal User
    • Microsoft Word 97 - Power User
    • Microsoft Word 97 - Whole Test
    • Netscape Navigator 4.77
    • Peachtree Accounting 2003
    • QuickBooks Pro 2000
    • Quicken Basic 2003
    • Summation Blaze 5.21
    Technical Return to Top
    • .NET Framework
    • .NET Programming - ASP
    • .NET Programming - C#
    • .NET Programming - C++
    • .NET Programming - Jscript
    • .NET Programming - Visual Basic
    • .NET Programming - Visual J#
    • A+
    • ABAP/4 for SAP
    • Access Basic 2.0
    • Access Basic 2.0 Entry Level
    • ACT! 2000 for Administrators
    • ACT! 2000 for Developers
    • Active Directory
    • Active Server Pages
    • ActiveX
    • Adabas DBA
    • Adabas Natural
    • Adabas Programming
    • AION Programming
    • ANSI SQL
    • Apache Web Server
    • AppleTalk
    • AppleTalk Networks
    • AS/400 Operations
    • Assembler
    • Assembler for IBM Mainframe
    • AutoCAD 11
    • AutoCAD 14
    • AutoCAD 2000
    • AutoCAD 2004
    • Borland C++ Builder
    • BroadVision
    • C Entry Level
    • C Programming
    • C++ Entry Level
    • C++ Programming
    • CGI Concepts
    • CICS/COBOL
    • Cisco Networking
    • Cisco Router
    • Citrix for Client Server Applications
    • Citrix MetaFrame
    • Citrix WinFrame
    • Client/Server Fundamentals
    • Clipper
    • COBOL
    • COBOL 400
    • COBOL Entry Level
    • COBOL for Year 2000 Programmers
    • COBOL II
    • Cognos Impromptu Knowledge
    • Cognos PowerPlay
    • Cold Fusion
    • Cold Fusion Scripting and Development
    • COM/DCOM Development in Delphi
    • COM/DCOM Development in Visual Basic
    • Computer Technician Skills
    • COOL: Gen
    • CORBA
    • Crystal Reports 7.0
    • Crystal Reports 8.0
    • Crystal Reports 8.5 for Developers
    • Data Communications Concepts
    • Data Warehousing Concepts
    • DB2 DBA
    • DB2 Developer
    • DB2 Entry Level
    • dBASE III Plus
    • Delphi 3
    • Delphi 5
    • DHTML
    • Digital Unix/OSF Administrator
    • Digital UNIX/OSF Programmers
    • Digital UNIX/OSF Users
    • DOS 6.x
    • DreamWeaver
    • E Commerce Concepts: Architecture and Design
    • E Commerce Concepts: Deployment
    • EDI (Electronic Data Interchange)
    • Enterprise JavaBeans [EJB]
    • Ethernet Networking
    • FORTRAN 77/90
    • GroupWise 5.x
    • Gupta Centura
    • Hardware Troubleshooting
    • HP-UX Administrator
    • HP-UX Programming
    • HP-UX Users
    • HTML 2.0/3.0
    • HTML 4.0
    • HTML Developers
    • HTML Webmaster
    • IBM AIX 5.1 Administrator
    • IMS
    • iNet+
    • Informix
    • Internet Security
    • J2EE
    • Java 1.1
    • Java 2
    • Java Applets Development
    • Java Beans Development
    • Java Enterprise Development
    • Java Entry Level
    • Java Server Pages
    • Java Servlets
    • Java Swing
    • JavaScript
    • JCL
    • JCL Entry Level
    • LAN Hardware
    • Linux Administration
    • LoadRunner
    • Lotus Notes 4.0 for Developers
    • Lotus Notes 4.5 for Developers
    • Lotus Notes 4.5 for Users
    • Lotus Notes 5.0 for Developers
    • Lotus Notes Administration
    • Macintosh Technician
    • Macromedia Flash 5
    • Microsoft Access 2000 for Developers
    • Microsoft Access 2002 for Developers
    • Microsoft Exchange Server 2000 Administration
    • Microsoft Exchange Server 5.5
    • Microsoft Foundation Class
    • Microsoft Internet Information Server [IIS] 4.0
    • Microsoft Office 2000 Help Desk
    • Microsoft Office 4.2 Help Desk
    • Microsoft Office 95 Help Desk
    • Microsoft Office 97 Help Desk
    • Microsoft Office XP Help Desk
    • Microsoft Site Server 3.0
    • Microsoft Systems Management Server 2.0 [SMS]
    • Microsoft Transaction Server
    • Microsoft Windows 2000 Data Center Administration
    • Microsoft Windows 2000 Professional Installation
    • Microsoft Windows 2000 Server Administration
    • Microsoft Windows 2000 Server Installation
    • Microsoft Windows 2000 Server Installation Procedures
    • Microsoft Windows 2000 Technical Skills
    • Microsoft Windows 2000 Troubleshooting
    • Microsoft Windows 2003 Server Administration
    • Microsoft Windows 2003 Server Installation Procedures
    • Microsoft Windows 3.1 Troubleshooting
    • Microsoft Windows 95 Technical Skills
    • Microsoft Windows 95 Troubleshooting
    • Microsoft Windows 98 Technical Skills
    • Microsoft Windows 98 Troubleshooting
    • Microsoft Windows NT 4.0 Server Administration
    • Microsoft Windows NT 4.0 Server Installation
    • Microsoft Windows NT 4.0 Troubleshooting
    • Microsoft Windows NT 4.0 Workstation Installation
    • Microsoft Windows Programming
    • Microsoft Windows XP Technical Skills
    • Microsoft Windows XP Troubleshooting
    • MVS
    • Netscape Webserver
    • Network Administration
    • Network Security
    • Novell Directory Services
    • Novell NetWare 3.12
    • Novell NetWare 4.x
    • Novell NetWare 5.x
    • Object Oriented Programming [OOP]
    • Object PAL 5.0
    • Oracle 7.3 DBA
    • Oracle 7.3 Developer
    • Oracle 8 DBA
    • Oracle 8 Developer
    • Oracle 8.i
    • Oracle 9i for Developers
    • Oracle Applications DBA
    • Oracle DBA Entry Level
    • Oracle Designer 2000
    • Oracle Developer 2000
    • Oracle Developer Entry Level
    • Oracle Financials 11
    • OS/2 for Administrators
    • OS/2 for Users
    • Paradox Application Language 4.0
    • Pascal
    • PC Skills Survey
    • PeopleSoft
    • PeopleSoft 7 DBA
    • PeopleSoft 7 Developer
    • PeopleSoft 8 Developer
    • Perl 5
    • PHP
    • PHP 4
    • PHP Scripting
    • PL/SQL
    • PowerBuilder 4.0
    • PowerBuilder 5.0
    • PowerBuilder 5.0 Entry Level
    • PowerBuilder 6.0
    • PowerBuilder 8.0
    • Pro/ENGINEER
    • Rational Rose
    • Relational Database Design [RDBMS]
    • Relational Database Design [RDBMS] Entry Level
    • RPG III
    • RPG IV [RPG ILE]
    • SAP Database
    • SAS
    • SCO UNIX for Administrators
    • SCO UNIX for Users
    • Siebel 7
    • Smalltalk
    • Solaris Administrator
    • Solaris Programming
    • Solaris Users
    • SQA Robot
    • SQL Entry Level
    • SQL for Client-Server Applications
    • SQL for Desktop Applications
    • SQL Server 2000 DBA
    • SQL Server 2000 for Developers
    • SQL Server 6.5
    • SQL Server 6.5 Developer
    • SQL Server 7.0 DBA
    • SQL Server 7.0 Developer
    • Sybase 11
    • Sybase 12
    • Sybase DBA
    • Sybase Developer
    • TCP/IP
    • Telecommunications
    • Transact SQL
    • Ultrix Administrator
    • Ultrix Programming
    • Ultrix Users
    • UML
    • UNIX Administrator
    • UNIX Programming
    • UNIX Users
    • VBScript
    • Visual Basic 4.0
    • Visual Basic 5.0
    • Visual Basic 5.0 Entry Level
    • Visual Basic 6.0
    • Visual C++ 4.0
    • Visual C++ 6.0
    • Visual FoxPro 3.0
    • Visual FoxPro 6.0
    • Visual Interdev 6.0
    • Visual J++ 1.1
    • Visual J++ 6.0
    • VSE/DOS
    • WAN Architecture
    • Web Commerce Security
    • Web Design Mastery
    • WebLogic Portal 7.0
    • WebLogic Server 7.0
    • WebSphere 4.0
    • WinRunner
    • XML
    • XWindow Systems


    The majority of assessments offered were developed in response to customer requests!
    If you are in need of an assessment title that is not currently offered,
    please do not hesitate to let us know.